Shipping
Due to the impact of Coronavirus Pandemic, the cargo capacity is still insufficient and it may take extra time in waiting for allotment to convey packages. Therefore, mail services may have delays while Express Mail Service remains unaffected. If you have any queries, feel free to drop us messages. We appreciate your understanding and patience.
Shipping Method
We ship worldwide from Japan. Orders are usually shipped via postal service, Japan Post and then handled by your local postal service USPS once they arrive United States. All our shipping methods provide a tracking number, which will be emailed to you once your order ships. We offer the following shipping methods:
- Economy International Airmail
- The airmail package takes 2 to 3 weeks (transit time) to arrive United States.
- Online tracking information is available if your local post office concerned provides it. Non-delivery enquiry after the transit time period is available.
- Shipping cost starts at $10.00
- Free shipping offer is applicable.
- Extra 1-2 weeks handling time if applicable.
- Standard International Airmail
- The airmail package takes 1 to 2 weeks (transit time) to arrive United States.
- Online tracking information is available if your local post office concerned provides it. Non-delivery enquiry after the transit time period is available.
- Package will be treated as priority mail, speeding up the transit time.
- Shipping cost starts at $11.00
- Express Mail Service
- The ems package takes around 1 week (transit time) to arrive United States.
- Online tracking information is available.
- Package will be treated as the highest priority mail, speeding up both the handling time and transit time.
- Shipping cost starts at $40.00
- In certain cases, we may use alternative couriers such as DHL, FedEx, or UPS.
Free shipping over $55.00
For Economy International Airmail, free shipping will be automatically applied on orders of $55.00 or more at checkout.
For other shipping methods, a shipping discount will be automatically applied on orders of $55.00 or more at checkout.
Delivery Time
The total delivery time is calculated by following formula:
Total Delivery Time = Handling Time + Transit Time
| Handling Time | Transit Time | |
| Order Date | Ship Out Date | Arrival Date |
Please ensure all shipping information provided during checkout is accurate. Incorrect or missing details may require us to contact you, causing delays in shipping your order.
Handling Time
The handling time is the number of days it takes for an item to be prepared and dispatched from our warehouse (ship out) after you place an order.
Each product page specifies its item availability and handling time. Please refer to the description table below.
If your order contains multiple items, the handling time for the entire order will be based on the item with the longest handling time. All items in an order will be shipped together in one package. If you wish to receive items with shorter handling times sooner, please place them in a separate order.
| Item Availability | Description | Handling Time |
|---|---|---|
| In Stock | Items are in stock and will be shipped out within 1 to 3 business days after you place an order. | 1-3d 1 to 3 business days |
| Available for Order | Items are not in stock and will be restocked from our suppliers after you place an order. It should arrive in our warehouse and be shipped out within specific days after you place an order. More precise time is shown on the product page, cart and checkout page. |
3-7d 3 to 7 days 1-2w 1 to 2 weeks 3-6w 3 to 6 weeks 1-2m 1 to 2 months |
| Out of Stock | Items are not in stock and expected restock time cannot be provided currently. We will try our best to restock the item and notify you the result within 2 weeks. If the item is discontinued finally, we will process the refund or you could pick a replacement. | oos No estimation |
| Pre-order | Items are available for purchase before it is officially released. The expected release date is shown in the product description. | pre No estimation |
| Discontinued | Items are not in stock and are no longer available from our suppliers. | N/A |
Transit Time
The transit time is the number of days for package to travel from Japan to your delivery address.
It depends on the shipping method you choose and can be affected by factors such as flight or sailing cargo availability and your local post office's processing time.
Please note that unforeseen events can cause delays and extend transit times. These include, but are not limited to, customs clearance, security checks, adverse weather conditions, reduced cargo capacity, local government lockdowns, and other force majeure events. The time required for such delays cannot be estimated.
 United States |
Economy Airmail | Standard Airmail | EMS |
| Expected Transit Time * excluded the time for unexpected events |
2 - 5 weeks | 1 - 2 weeks | around 1 week |
To change your destination, please click here.
Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can also check 1 your order status on your order page here.
Taxes and Import Duties
We do not charge any taxes on the products or services we offer. However, international shipments may be subject to customs duties, import taxes, value-added tax (VAT), tariffs, and/or additional fees imposed by the destination country.
These charges, if applicable, are determined by the customs authority of the destination country and are payable by you upon the package's arrival. We have no control over these charges and cannot predict their amount. We recommend contacting your local customs authority or postal service for detailed information regarding potential fees.
Delivery and Collection
Once your package arrives in your country, your local postal service or a designated courier will handle the final delivery.
To help ensure a smooth delivery or collection, please actively monitor the tracking information. You'll want to coordinate with your local postal service or courier as needed. This includes responding to any delivery notices, providing additional information requested by customs or the carrier, or collecting your package from a local post office or depot within their specified holding period.
Missed Delivery
If a delivery attempt is made but you're not available to receive your package, your local postal service or courier will typically leave a delivery notification card or send an electronic notification (like an email or SMS). This notification will provide instructions on how to reschedule delivery or where and when to collect your package.
Please follow these instructions promptly to arrange for redelivery or collection. Packages are usually held at the local post office or depot for a limited time (for example, 7-14 days, though this can vary by country and carrier).
Returned Shipment
In the package is returned to us and the courier charges us a return fee, we will unfortunately need to pass this fee back to you.
Potential Lost Shipment
If the package do not arrive before the expected delivery date, please contact us here and we will initiate an investigation with the postal service.
If we did not hear from you 4 months after the ship out date, we will assume you have received the package.
Damaged Goods
If your order arrives damaged, please contact us here within 3 days of receiving the package, providing your order number and detailed information, including pictures. It is important that you keep all items and all packaging during this process.
Defective Goods
If you receive a defective item, please contact us here within 3 business days of receiving the package, providing your order number and detailed information, including pictures. We will work diligently with you to find a suitable resolution.